Exchange and return

Not completely satisfied with your purchase? No problem!

Report your return by email: info@ilanka.be and clearly indicate which items are involved and why you wish to return them.

If you would like a product in a different size or color, please state the reason for return and which size or color you would like instead.

After receiving and accepting your request for return, you will receive a confirmation from us that the product may be returned. Please do not return products without a confirmation, these products will be refused.

Click here to view return costs

Return conditions:

• Within the 14-day inspection period starting on the day after receipt of the items
• The items must not have been worn or used, the price tag must still be attached to the clothing.
• The items are packed in the original packaging
• Accessories, gloves, scarves, hats , etc. are not returned.
• Items on sale or discount are not returnable or exchangeable.

Quick and easy:

Drop off your return shipment at a DPD pickup parcel shop.
Tip! Please keep your proof of postage until your return has been processed by us.

Tip! You can also exchange your product for free in our store,
Shangrila Fashion - Vleminckveld 5 - 2000 Antwerp

Once we receive your package, the new product will be sent or the return cost will be carried out .

When shopping online, choose wisely! Reduce returns and environmental impact by carefully checking sizes. Together towards a more sustainable future!